Most of our customers use their equipment to make a living and are repeat customers. Many of our new customers have come to us from the recommendation of a friend. Typically an engine or generator sale is an interview process. Questions asked and answered with the goal of engineering a long-term solution to a need. The goal isn’t to minimize the initial up-front cost or to maximize our profits. Our prices are a function of our materials costs. If you buy a product from MER you probably paid a little more than you could have for an “off the shelf solution. We have found over the years it is in our customer’s interest to spend a little more up front, get it right the first time, and save a small fortune in the long haul.
Just because we’re on call 24/7 for parts and service doesn’t mean we want to hear from you on Sunday afternoon because your engine won’t start. We want to see you @ Fish Expo to hear how you never had a breakdown, your equipment is running flawlessly, and shouldn’t you be thinking about preventive maintenance. Because your gensets have 40,000 hours now and you haven’t put a wrench on it since we shipped it to you. Our objective is to help you keep the hard earned money you make.
The owners of MER Equipment are crab and salmon fishermen, marine engineers, fabricators and mechanics. Our family and friends are all fishermen, processors, workboat captains, engineers, and port engineers. We’re a third generation commercial fishing family and we’re in this business because we like what we do, it shows in our work and the products we build. Have we made mistakes? Yes, we’re human, but we fix them – that’s a pledge.
You know if it’s mechanical it wears out and eventually fails, usually at the worst time. If it’s engineered and applied correctly from the start, it lasts longer, it’s more economical to own and it’s easy to maintain. There is no tool more expensive than the cheap one that didn’t do the job.
We try very hard to support the American worker. Whenever we can we buy the one made in America. Sometimes it costs a little more but the money stays home to circulate in our economy, to support American schools and families.